Frequently Asked Questions

Our company works on first-come, first-serve basis. Therefore, the earlier you contact us, the better chance you have of making a reservation. It is preferable to make a reservation at least 4 weeks in advance. However, if your move is in the middle of the month on a weekday, 2 weeks in advance may be sufficient.

Yes, Metro Wide Movers is fully licensed and insured. We adhere to all legal requirements and industry standards to ensure the safety and protection of our customers' belongings throughout the moving process. You can trust us to provide reliable and professional service with the proper licensing and insurance coverage in place. All moving companies must accept responsibility for the value of the goods they transport. Legally, we cannot refer to protection for your possessions as "insurance." In the moving industry, it is known as Valuation Coverage, which safeguards your valuables. Valuation Coverage offers various levels of liability, and customers should understand the protection provided and associated charges for each option. As outlined in our service contract, certain items are not covered under Valuation Coverage. These items include ready-to-assemble furniture, art, jewelry, and others. Additionally, our liability does not extend to items loaded into public storage units or vehicles rented by the customer.

It's crucial to empty all drawers to ensure careful handling during the move. Our professional movers will securely wrap the drawers as they transport your furniture. Remember to pack fragile or valuable items separately for added security. Customers should personally transport high-value personal items. Additionally, freezers or refrigerators must be emptied before our movers handle these appliances.

Yes, our movers greatly appreciate tips for their hard work and dedication to ensuring a smooth and successful move. While tipping is not mandatory, it is customary in the moving industry and serves as a token of appreciation for excellent service. If you feel that our movers have provided exceptional service, you are welcome to tip them as a gesture of gratitude.

You or a designated representative must be present throughout the entire move. Often, there are questions that arise requiring someone to be available to provide answers. Additionally, the movers will require someone to confirm that all items to be moved are loaded and unloaded correctly. Some customers find it helpful to establish a system for organizing items at the destination, such as color-coding or using room labels. For the safest and most efficient move, ensure pathways within the home are cleared before the move begins. It's also advisable to have a plan in place for keeping young children and pets away from moving paths during the process.